OPEX CONGRESS 2012

The financial services industry is currently facing unprecedented operational, regulatory and economic pressures. Rigorous legal controls and recent aggressive efforts by regulators require Operations Management to act swiftly in order to minimize operational risk and improve process governance.

More than ever, financial institutions need to review their business model, and more specifically their operations and the way they conduct business. Global economic slowdown, increasing competition from new entrants in financial services, and waves of new regulation that make business more complex and create cost burdens and overkills for medium-size players … these are just some of the drivers for re-evaluating the operating model and investing in operational excellence.

During the Congress, we will take an in-depth look at the true drivers of process optimisation and process excellence and also review some of market responses to concerns expressed by business managers. The Congress will provide the perfect opportunity to review  a wide range of solutions... from outsourcing strategies to lean management.

The morning session will start with an extensive and qualitative research study presented by Gerrit Liebens, Managing Partner Consulting at Gartner. This session will introduce case studies presented by the people who have been instrumental in implementing change within their financial institutions. This pragmatic and in-depth overview will provide clear-cut and unambiguous answers and ideas for all participants.  The morning session will end with a panel discussion where our speakers will highlight the pros and cons of each solution, the underlying drivers and prerequisites, as well as the main impact of each solution. They will also demonstrate that “One size fits all” is not appropiate for this business sector.

The afternoon session will start with interactive workshops providing pragmatic and operational answers to the questions generated in the morning sessions. The participants will have the unique opportunity to attend all of the presentations, without having to choose amongst them. Our keynote speaker for the afternoon, Ignace R. Combes, Chairman of the Centre for Financial Services at Vlerick Leuven Gent Management School, will introduce the challenging and exciting panel debate between CIO and COO.

As the only Benelux event that brings together the financial services’ industry’s most knowledgeable practitioners from leading retail and investment banks and insurance companies, there is simply no better place to hear the latest tips for measurably improving process, performance and the management of operations.

The case studies at this Congress will focus on how to: 

• Use BPM and Lean Management to proactively support the current regulatory climate
• link business and real-time operational intelligence to BPM platforms for increased transparency and responsiveness
• leverage BPM tools to achieve enterprise process maturity
• enhance the visibility and accuracy of data to improve decision-making across the organization
• sustain business process excellence in complex risk environments
• develop an integrated, enterprise-wide process excellence approach to improve business agility in order to seize and sustain growth opportunities
• manage the risks associated with change management (and better anticipate change)…

Come and join us and be inspired by new insights from experts from the financial services industry, join the workshops and learn, stay for drinks and network - you are most welcome!

Simply contact one of our Event Partners to obtain your voucher code for free access to the Congress, or benefit from our 'early bird' discount price of 250 euro if you register on or before 21st May (instead of the normal price of 350 euro).

Richard Neve & Jean-François Pilliard, Content Directors

Michel Klompmaker, Congress Chairman